FAQS
Here are some common questions and answers to help you better understand our bespoke travel guide services, website and app.
WHAT YOU GET
Bespoke audio guides are personalized audio tours that provide insights, stories, and information about various destinations and activities, according to your travel itinerary. They are tailored to your interests, enhancing your travel experience and available at any time in your user account. Please note the fixed quantity of guides per month according to your subscription plan.
Getting a bespoke audio guide is easy. Tell us about the destinations or activities in your itinerary, and we’ll curate a guide specifically for you.
Start the request by submitting your itinerary here
Need some ideas? Use our TRAVELGPT app to get recommendations and send your wishlist via private messaging in your account, to your own WanderGuide team member.
Once you confirm your itinerary, your route will be on a travel map, where you can access your travel guides online or offline.
DESTINATIONS
Our standard collection features monthly highlights on travel e-books, travel stories, and audio guides that cover a wide range of popular destinations around the world. You can browse our library to see if your destination is included. Some of these travel guides are available without signing in, while most would require a paid subscription. View pricing here
We cover a wide range of guides on popular destinations worldwide already available on our website and mobile app, from popular tourist spots, day-trip recommendations, must-see attractions to off-the-beaten-path gems. If your desired destination is not listed, let us know, and we’ll work on creating a guide for you.
HOW IT WORKS
Yes, we have a user-friendly app available for both iOS and Android devices (coming soon). You can download the app for free and access your audio guides on the app. In the meantime, you can access the app on your phone by saving wanderguide.is on your mobile phone home screen. All functions are easily available on the website when you sign in here
Absolutely! When you request for a bespoke audio guide, you can specify your interests, such as history, culture, food, architecture, or outdoor activities. We’ll tailor the content accordingly, and suggest what to do based on how much time you have on your trip. Send us an itinerary, or if you only have rough plans, we can work with that too, start here
Our audio guides are accessible through our user-friendly app and via your online web account. Simply download the app, log in, and access your guides on your smartphone or tablet.
Yes, you can download the guides for offline use. This way, you can enjoy the content even when you’re in areas with limited or no internet connectivity.
Yes, custom guides can be requested/ available in multiple languages (choose from up to 200+ languages), making them accessible to travelers from around the world.
The duration of each audio guide varies depending on the style format, destination(s) and the content requested.
We regularly update our library with new guides on popular destinations. Premium subscribers get exclusive early access to our latest additions.
BILLING
You can sign up for a free account to get started. While we don’t offer a free trial, we have a range of pricing plans to suit different budgets and travel frequencies.
Yes, you can cancel your subscription at any time. The cancellation will take effect at the end of the billing cycle.
We accept major credit cards and digital payment methods for your convenience. When you sign up to join our community, membership will always be for free. The free tier gives you access to some limited travel guides and content. There are flexible plans available to upgrade. You can cancel at any time.Â
Bespoke audio guides are billed according to your chosen pricing plan. You can pay with major credit cards and digital payment methods through our secure payment system. If you need help, we can set up your web account for you, or send you a payment link to complete at your convenience.
GUIDE FEATURES
Absolutely! Our guides cater to various demographics, including families. You can specify if you’re traveling with children, and we’ll adjust the content accordingly.
We believe in inclusive travels and strive to make our guides accessible to all travelers. Please let us know if you have specific accessibility requirements, and we’ll do our best to accommodate them.
Yes, we have resources to highlight attractions, venues, accommodation, parks etc. which offer facilities that are pet-friendly.
Of course! We love creating guides for unique activities. Reach out to us with your request, and we’ll work with you to create a customized guide. Get support here
FEEDBACK
We value your contribution to our travel community.
The best guides get turned into audio guides to add to our collections and you’ll earn commission and rewards for views. If you have more questions or need assistance, feel free to contact our customer support team.
Write a guide here
We value your feedback! You can provide your comments and suggestions directly through the app or our website here
If you have more questions or need assistance, feel free to contact our customer support team. We’re here to ensure your journey with our bespoke travel guides is smooth and enriching.
If you encounter any technical issues or have suggestions on how we may improve, please reach out to our customer support team. We’re here to assist you and resolve any problems promptly. Submit a ticket here
PRIVACY
Yes, we take data privacy very seriously. Your personal information is securely stored and used only for the purpose of creating and delivering your custom audio guides. After the guide is delivered or your trip is over, we do not store additional information about your travels anywhere. If there is any other personal data/itinerary/travel information that you would like us to delete, you can make a request at any time and this will be completed within 7 business days. You can review our privacy policy for more details.
LISTINGS
We value your contribution to our travel community. You can submit a free listing of a venue suggestion, event space, business or any interesting location to our GeoDirectory section. You need to be registered and signed in with a free WanderGuide account.
Yes and always will be. You need to be registered and signed in with a free WanderGuide account.
You need to be registered and signed in with a free WanderGuide account. On the left menu of your user dashboard, you can navigate to your listings page and edit the listing you submitted. Amendments are revised and live immediately.