We don't have to tell you that just about everything in the life of an American consumer seems to be degrading in quality, from useless AI chatbots replacing the assistance of live humans to commercials being added to streaming services that were sold to customers as ad-free. At Disney parks, the latest degradation has come…
The app-based Lightning Lane service, which was introduced as Genie+ at Disney's American theme parks in late 2021 and revised in July 2024, evokes dread in casual visitors to the self-billed Happiest Place on Earth. People who choose to vacation at a Disney park already struggle to navigate high costs and crowds. Lightning Lane Multi Pass, which…
Ever since the pandemic, one of the biggest annoyances at Disney theme parks has been the monetization of lines for rides. A few years ago, Disney invented a way to trick customers into paying extra for something that was previously bestowed for free as a mark of Disney's fabled quality. The standard lines, the ones…
Disney's Lightning Lane paid line system has some fatal flaws, and guests are exposing them online. If more people refused to pay for Genie+, the problems would resolve.
Forget creativity, forget "magic" and "dreams," forget Walt's "vision." The Disney brand of our day is built mostly on…