Science fiction led us to believe robots would be flummoxed by trying to process logical paradoxes, such as the sentence "This statement is a lie" or perhaps the idea of "jumbo shrimp." But now that artificial intelligence has actually made its much ballyhooed emergence in everyday life, it turns out the machines can be stopped…
Where is Everybody? “Humanless” Customer Service is Dominating Travel. Can We Be Heard as Consumers?
• DINING. Yeah, we all know about the upgraded LaGuardia Airport in New York. I grew up seven blocks away from LGA, and I worked there for two years, so I can appreciate the array of restaurants, bars, and shops as well as anyone. But last week, en route to my departure gate, I stopped…
We've warned you before about travel scams involving fraudulent phone numbers for airlines' customer service call centers. Passengers fall prey to that con when they look up an airline's contact info via an internet search engine and dial a number on the search results page that goes to a bogus call center. A fraudster on…